96vip Privacy Policy

Introduction

This Privacy Policy (hereinafter referred to as "the Policy" or "this Privacy Policy") has been prepared by 96vip (hereinafter "96vip", "we", "our", or "us") and applies to all individuals who access, browse, register on, or otherwise interact with the 96vip website located at https://96vip.io and any associated mobile or web-based services (collectively, "the Platform").

96vip is committed to processing personal data responsibly, lawfully, and transparently. This Policy describes in plain English what personal information 96vip collects from players and visitors in Bangladesh, the purposes for which that information is processed, the circumstances in which it may be disclosed to third parties, and the rights that you, as a data subject, hold in relation to your personal information.

This Policy is to be read alongside the 96vip Terms and Conditions, which together form the complete legal framework governing your relationship with the 96vip platform. All monetary references in this document use Bangladeshi Taka (BDT / ৳). Time references use Bangladesh Standard Time (BST, UTC+6).

Data Controller

96vip acts as the data controller in respect of all personal data collected from players and visitors on the 96vip platform. As data controller, 96vip determines the purposes and the means by which your personal data is processed. 96vip is responsible for ensuring that any personal data we hold about you is processed in accordance with applicable data protection principles.

If you have any questions, concerns, or requests relating to how 96vip handles your personal data, you may direct them to the 96vip data protection contact using the details provided in Section 15 of this Policy.

Data We Collect

96vip collects personal data that is necessary to provide you with a safe, compliant, and fully functional online betting and casino experience. The categories of personal data we may collect include the following:

3.1 Identity and Contact Data

• Full legal name as it appears on your government-issued identification document
• Date of birth (used to verify that you meet the 21+ age requirement)
• Residential address in Bangladesh (city, district, and full postal address)
• Email address registered to your 96vip account
• Mobile phone number, particularly the number linked to your bKash, Nagad, or Rocket mobile financial service account
• National ID Card (NID) number or passport number provided during KYC verification

3.2 Financial Data

• Mobile financial service account numbers (bKash, Nagad, Rocket, Upay) used for deposits and withdrawals
• Debit or credit card details where Visa or Mastercard is used as a payment method (card number and expiry; full card data is handled by our certified payment processor and is not stored on 96vip servers)
• Transaction history, including deposit amounts, withdrawal requests, and bonus transactions
• Account balance history and betting activity records

3.3 Technical and Usage Data

• IP address and approximate geographic location at the time of login and transaction
• Device type, operating system, browser type, and version
• Session logs including login timestamps, pages visited, and session duration
• Betting activity, game history, and wagering patterns within the platform
• Referral source data (how you arrived at the 96vip platform)

3.4 Communications Data

• Records of correspondence between you and the 96vip support team via live chat or email
• Feedback, complaint, and dispute records
• Marketing preferences and communication opt-in or opt-out records

3.5 Verification Documents

• Copies of identity documents submitted during KYC verification (e.g., National ID Card, passport, birth certificate)
• Proof of address documents (e.g., utility bills, bank statements issued within three months)
• Source of funds documentation where requested by the 96vip compliance team

How We Collect Your Data

96vip collects personal data through the following means:

How We Use Your Data

96vip processes your personal data only for clearly defined and legitimate purposes. The primary purposes for which your data is used are set out below:

• Account creation and management: To register your account, verify your identity, maintain your account balance, and manage your profile settings on the 96vip platform.
• Service delivery: To process your bets, resolve live casino game sessions, credit winnings, handle deposit and withdrawal requests via bKash, Nagad, Rocket, Upay, Visa, and Mastercard, and generally operate the platform services you have signed up to use.
• Age and identity verification: To confirm that you meet the 96vip minimum age requirement of 21 years and to satisfy our legal KYC obligations before processing withdrawals.
• Fraud prevention and platform security: To detect, investigate, and prevent fraudulent activity, multi-accounting, money laundering, bonus abuse, and other prohibited conduct as defined in the 96vip Terms and Conditions.
• Regulatory and legal compliance: To fulfil any legal or regulatory obligations applicable to 96vip's operation, including anti-money laundering (AML) record-keeping requirements.
• Customer support: To respond to your queries, process complaints, and maintain records of all support interactions for quality assurance purposes.
• Responsible gaming: To monitor account activity for signs of problem gambling behaviour and to action any responsible gaming tools you request, including deposit limits, self-exclusion, and cooling-off periods.
• Marketing communications: To send you promotional offers, bonus notifications, and platform updates where you have given your consent to receive such communications. You may withdraw marketing consent at any time by contacting the 96vip support team.
• Platform improvement: To analyse aggregated usage data in order to improve the performance, design, and content of the 96vip platform.

Legal Basis for Processing

96vip processes your personal data on one or more of the following legal bases, depending on the specific processing activity involved:

• Contractual necessity: Processing required to fulfil our contractual obligations to you under the 96vip Terms and Conditions — for example, processing a withdrawal to your verified bKash account.
• Legal obligation: Processing required to comply with applicable laws — for example, retaining KYC documentation and transaction records to satisfy anti-money laundering obligations.
• Legitimate interests: Processing carried out in pursuit of 96vip's legitimate business interests, provided those interests are not overridden by your rights — for example, fraud detection, platform security monitoring, and service improvement analytics.
• Consent: Processing based on your freely given, specific, and informed consent — for example, sending marketing emails about bonuses and promotions. You may withdraw consent at any time.

Sharing Your Data

96vip does not disclose your personal data to third parties except in the following circumstances:

7.1 Payment Processing Partners

To process deposits and withdrawals, 96vip shares the minimum necessary payment data with certified payment processors including the operators of bKash, Nagad, Rocket, and Upay mobile financial services, and with Visa and Mastercard card processing networks. These partners are contractually bound to process your data only for the specific purpose of executing financial transactions on your behalf and may not use your data for any other purpose.

7.2 Identity Verification Providers

96vip uses third-party KYC and age verification service providers to assist in confirming player identity. These providers receive the identity documents and personal details you submit during the verification process and return a verification result to 96vip. They are prohibited from retaining or repurposing your data beyond what is required for identity verification.

7.3 Game Technology Providers

The casino and sports betting games available on 96vip are provided by third-party game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers may receive limited technical data (such as a pseudonymous player session identifier) necessary to operate the game you are playing. They do not receive your full name, NID, or financial account details.

7.4 Legal and Regulatory Disclosure

96vip may disclose personal data to law enforcement agencies, regulatory bodies, or courts of competent jurisdiction where we are legally required or compelled to do so — for example, in response to a court order, a formal law enforcement request, or as required by applicable anti-money laundering legislation.

7.5 Fraud Prevention Networks

Where 96vip's fraud detection systems flag suspicious activity, limited personal data may be shared with industry fraud prevention databases to prevent the same individual from exploiting multiple online platforms. This processing is conducted on the basis of 96vip's legitimate interests in protecting the platform and its player community.

Data Retention

96vip retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable law. The general retention periods applied by 96vip are as follows:

When the applicable retention period expires, 96vip will securely delete or anonymise your personal data so that it can no longer be associated with you as an individual. Where deletion is not immediately possible due to technical constraints, the data will be isolated from active processing until deletion can be completed.

Data Security

96vip applies industry-standard technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. The security measures in place at 96vip include the following:

• SSL/TLS encryption: All data transmitted between your device and the 96vip platform is encrypted using SSL/TLS protocols. You can verify this by the padlock icon in your browser's address bar when visiting https://96vip.io.
• Encrypted data storage: Sensitive personal data stored on 96vip servers is encrypted at rest using industry-standard encryption algorithms.
• Access controls: Access to personal data within 96vip's internal systems is restricted on a strict need-to-know basis. Staff members are granted access only to the data required to perform their specific role.
• Two-factor authentication: 96vip offers two-factor authentication (2FA) to all registered players and strongly encourages its use to protect account access.
• Regular security reviews: 96vip's technical infrastructure undergoes regular security assessments to identify and remediate vulnerabilities before they can be exploited.
• Payment data segregation: Full payment card data is handled exclusively by certified payment processors and is never stored on 96vip's own servers.

Cookies and Tracking Technologies

96vip uses cookies and similar tracking technologies on its platform to ensure the website functions correctly, to remember your preferences, and to understand how players navigate and use the platform. A cookie is a small text file stored on your device by your browser when you visit a website.

10.1 Types of Cookies Used

• Strictly necessary cookies: These cookies are essential for the 96vip platform to operate correctly. They enable functions such as maintaining your login session, keeping your account balance updated across pages, and remembering items in your active betting slip. The platform cannot function properly without these cookies and they cannot be disabled.
• Performance and analytics cookies: These cookies collect aggregated, anonymised information about how visitors use the 96vip platform — for example, which pages are most frequently visited and how users move through the site. This data is used solely to improve platform performance and user experience.
• Functionality cookies: These cookies allow the platform to remember your preferences and settings between visits — for example, your selected language, time zone display preference, and responsible gaming settings.
• Security cookies: These cookies assist 96vip's fraud detection and account security systems in identifying unusual login behaviour and protecting against account takeover attempts.

10.2 Managing Cookies

Most modern web browsers allow you to control which cookies are stored on your device through the browser's settings menu. You may choose to block or delete non-essential cookies at any time. However, please be aware that blocking strictly necessary cookies will impair the functionality of the 96vip platform and may prevent you from logging in or using certain features. 96vip does not currently respond to "Do Not Track" browser signals.

Your Privacy Rights

As a player whose personal data is processed by 96vip, you hold the following rights in relation to that data. To exercise any of these rights, please contact the 96vip support team using the details in Section 15. 96vip will respond to all valid data rights requests within a reasonable timeframe and in no case longer than 30 days from receipt of the request.

• Right to access: You have the right to request a copy of the personal data that 96vip holds about you, along with information about how that data is being processed.
• Right to rectification: If any personal data that 96vip holds about you is inaccurate or incomplete, you have the right to request that it be corrected. You may update some account information directly through your 96vip account settings.
• Right to erasure: In certain circumstances, you have the right to request the deletion of your personal data. This right is subject to limitations where 96vip is legally obliged to retain your data — for example, to comply with anti-money laundering record-keeping requirements.
• Right to restriction of processing: You have the right to request that 96vip restrict the processing of your personal data in certain circumstances — for example, while the accuracy of data you have disputed is being verified.
• Right to data portability: Where processing is based on your consent or on a contractual relationship, you have the right to receive a copy of your personal data in a structured, commonly used, and machine-readable format.
• Right to object: You have the right to object to the processing of your personal data where that processing is based on 96vip's legitimate interests. You also have the absolute right to object to the use of your data for direct marketing purposes at any time.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to the withdrawal.

Minors and Age Restriction

The 96vip platform is strictly intended for adults aged 21 years and above. 96vip does not knowingly collect personal data from individuals under the age of 21. Age verification is performed at the point of account registration and prior to the processing of any withdrawal request.

If 96vip becomes aware that personal data has been collected from a player who is under the age of 21, that account will be immediately suspended, all associated bets and game activity will be voided, and the personal data of the underage individual will be deleted as promptly as technically possible, except where its retention is legally required for the purpose of resolving the underage gambling incident. Any funds deposited by an underage player may be returned to the original payment source following the outcome of the compliance review.

If you are a parent or guardian and believe that a minor in your care has registered on 96vip without your knowledge, please contact our support team immediately so that we can investigate and take the appropriate action without delay.

International Data Transfers

In order to provide the full range of services available on the 96vip platform — including third-party casino games from providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi — it may be necessary to transfer certain technical data to servers or processing facilities located outside Bangladesh.

Where such transfers occur, 96vip takes steps to ensure that your personal data receives an equivalent level of protection to that which would apply within Bangladesh. This includes entering into data processing agreements with third-party providers that contractually require them to maintain appropriate technical and organisational security measures and to process your data only for the purposes specified by 96vip.

Transfers of financial data related to bKash, Nagad, Rocket, and Upay transactions are processed within Bangladesh by the respective licensed mobile financial service operators and are subject to Bangladesh Bank's applicable data localisation and financial data security requirements.

Changes to This Policy

96vip reserves the right to update this Privacy Policy at any time. When material changes are made to the Policy, 96vip will notify registered players by email to the address associated with their account, or via a prominent in-platform notification displayed upon their next login. The effective date at the top of this document will be updated to reflect when the revised Policy comes into force.

We encourage you to review this Privacy Policy periodically to stay informed about how 96vip handles your personal data. Your continued use of the 96vip platform following the publication of any revised Policy constitutes your acknowledgement of the changes. If you have concerns about a material change to this Policy, please contact the 96vip support team before continuing to use the platform.

Contact Us

If you have any questions about this Privacy Policy, wish to exercise any of your data privacy rights, or need to raise a data protection concern relating to your 96vip account, please contact the 96vip data protection team. Our English-language support team is available 24 hours a day, 7 days a week, on Bangladesh Standard Time (BST, UTC+6).

You may contact us via the live chat facility available on the 96vip platform, or by sending an email to the address shown in the footer of this page. Please include your registered account username and a clear description of your privacy-related query or request so that we can assist you as efficiently as possible. 96vip aims to acknowledge all privacy-related requests within one business day and to provide a full response within 30 days.