96vip Terms & Conditions

Introduction and Acceptance

These Terms and Conditions (hereinafter referred to as "the Terms", "this Agreement", or "T&C") constitute a legally binding agreement between you (the "Player", "User", or "Account Holder") and 96vip (hereinafter referred to as "96vip", "the Platform", "we", "our", or "us") governing your access to and use of the 96vip website located at https://96vip.io and all associated services, products, and features made available through that website.

By registering an account on 96vip, accessing the platform, placing a bet, playing a casino game, making a deposit, or otherwise using any service provided by 96vip, you confirm that you have read, understood, and unconditionally agreed to be bound by these Terms in their entirety. If you do not agree with any part of these Terms, you must immediately cease all use of the 96vip platform and close your account.

96vip reserves the right to amend, update, or replace these Terms at any time. Material changes will be communicated to registered players via email or an in-platform notification. Your continued use of 96vip after any such amendment constitutes acceptance of the revised Terms. It is your responsibility to review these Terms periodically to remain informed of the current version.

Eligibility and Registration

2.1 Age Requirement

The 96vip platform is strictly for adults. You must be at least 21 years of age to register an account and use any service on 96vip. By creating an account, you represent and warrant that you are 21 years of age or older. 96vip reserves the right to request proof of age at any stage of the registration or account verification process.

2.2 Geographic Eligibility

96vip is operated as an online platform primarily serving players located in Bangladesh. You are solely responsible for determining whether accessing and using 96vip is lawful in your jurisdiction. 96vip makes no representations or warranties regarding the legality of its services in any specific jurisdiction outside of its intended operating territory.

2.3 Single Account Policy

Each individual player is permitted to hold only one registered account on 96vip at any given time. Opening multiple accounts — whether under the same name, different names, or using different devices, IP addresses, payment methods, or email addresses — is strictly prohibited. If 96vip detects multiple accounts belonging to the same individual, all such accounts may be suspended, and any bonuses, winnings, or pending withdrawals associated with those accounts may be voided.

2.4 Registration Information

You must provide accurate, complete, and truthful information when registering your 96vip account. This includes your full legal name, date of birth, residential address in Bangladesh, valid email address, and a phone number associated with your bKash, Nagad, or other registered payment method. Providing false, misleading, or incomplete registration information is a breach of these Terms and may result in immediate account termination.

96vip reserves the right to conduct Know Your Customer (KYC) identity verification at any time, including at the point of registration, prior to processing any withdrawal, or when unusual account activity is detected. You agree to cooperate fully with any KYC request by submitting the documents requested within the timeframe specified by the 96vip compliance team.

Account Management

3.1 Account Security

You are solely responsible for maintaining the confidentiality of your 96vip account credentials, including your username and password. You must not share your login details with any third party. 96vip recommends that you use a strong, unique password and enable two-factor authentication (2FA) on your account to reduce the risk of unauthorised access.

If you suspect that your account has been accessed without your authorisation, you must notify the 96vip support team immediately via live chat or by emailing the support address displayed on this website. 96vip will not be held liable for any losses arising from unauthorised account access where you have failed to maintain reasonable security over your login credentials.

3.2 Account Verification

Before any withdrawal can be processed, 96vip may require you to complete a full identity verification (KYC) process. Acceptable verification documents include a valid National ID Card (NID), passport, or birth certificate, accompanied by proof of address such as a utility bill or bank statement issued within the last three months. 96vip reserves the right to request additional documentation where deemed necessary by the compliance team.

3.3 Account Currency

All 96vip accounts are denominated in Bangladeshi Taka (BDT / ৳). All deposit amounts, withdrawal amounts, bonus values, wagering requirements, and account balances are displayed in BDT. No foreign currency conversion is applied to bKash, Nagad, Rocket, or Upay transactions. Visa and Mastercard transactions may be subject to currency conversion fees applied by your issuing bank — 96vip is not responsible for such third-party fees.

3.4 Dormant Accounts

An account that has had no login activity and no financial transactions for a continuous period of twelve (12) months will be classified as dormant. 96vip reserves the right to apply a monthly dormancy administration fee of ৳200 to dormant accounts until the balance reaches zero or the account is reactivated by the player. Players will be notified by email before any dormancy fee is applied.

Deposits and Withdrawals

4.1 Accepted Payment Methods

96vip accepts deposits and processes withdrawals via the following payment methods available to Bangladesh players: bKash, Nagad, Rocket (Dutch-Bangla Bank), Upay (UCB), Visa, and Mastercard. All transactions are processed in Bangladeshi Taka (BDT). 96vip may add or remove accepted payment methods at any time and will notify registered players of material changes.

4.2 Minimum and Maximum Deposit Limits

The minimum deposit amount at 96vip is ৳500 per transaction for bKash, Nagad, Rocket, and Upay. Minimum deposit amounts for Visa and Mastercard may vary depending on the issuing bank's policies. Maximum deposit limits are set per account tier and may be adjusted by 96vip's compliance team based on account verification status and transaction history.

4.3 Withdrawal Processing

Withdrawal requests submitted via bKash or Nagad are typically processed within 30 seconds to 24 hours, subject to account verification status. Withdrawals via Visa or Mastercard may take three to five business days depending on your issuing bank. 96vip reserves the right to withhold withdrawal processing pending satisfactory completion of KYC verification, fraud review, or wagering requirement fulfilment on any active bonuses.

4.4 Withdrawal to Original Payment Method

For fraud prevention and anti-money laundering compliance, 96vip requires that withdrawals be returned to the same payment method used for the original deposit, up to the amount originally deposited. Any surplus balance above the deposited amount may be withdrawn via a player's verified preferred method. 96vip reserves the right to request additional documentation to verify the source of funds for large withdrawal requests.

Bonuses and Promotions

5.1 General Bonus Terms

All bonuses, free bets, free spins, cashback offers, and promotional credits offered by 96vip are subject to specific terms and conditions published at the time of each promotion. In the event of any conflict between the general Terms in this document and the terms of a specific promotion, the specific promotion terms take precedence for that promotion only.

5.2 Wagering Requirements

Bonus funds credited to your 96vip account are subject to wagering requirements that must be fulfilled before any bonus-derived winnings can be withdrawn. The applicable wagering requirement multiplier for each bonus will be stated clearly in the individual promotion terms. Wagering requirements must typically be completed within the validity period stated in the promotion — failure to do so will result in the bonus and any associated winnings being forfeited.

5.3 Bonus Abuse

96vip monitors all bonus activity for signs of abuse, including but not limited to: claiming bonuses using multiple accounts, placing low-risk hedging bets designed to convert bonus funds to withdrawable cash with minimal genuine play, or using automated betting systems to fulfil wagering requirements. Any player found to be abusing the 96vip bonus system will have their bonus and associated winnings voided and may have their account permanently suspended.

5.4 One Bonus at a Time

Players may only hold one active bonus at a time unless the terms of a specific promotion state otherwise. Attempting to opt into multiple simultaneous bonus offers may result in the cancellation of one or more of those bonuses at 96vip's discretion.

Betting Rules

6.1 Accepted Bets

Bets are accepted on sporting events and markets made available by 96vip at the time of placement. 96vip covers cricket (including BPL, IPL, T20 World Cup, ODI and Test series featuring the Bangladesh Tigers), football, kabaddi, hockey, and other sports as listed in the 96vip sportsbook. The availability of specific markets is subject to change without prior notice.

6.2 Bet Confirmation and Void Bets

A bet is only confirmed when you receive a written confirmation from the 96vip system displaying your bet reference number, selected market, stake amount in BDT, and applicable odds. Bets may be voided in circumstances including but not limited to: event cancellation, match abandonment, incorrect odds published due to technical error, or evidence that a sporting event's result was determined by corrupt means. In the case of a voided bet, your original stake will be returned to your account balance.

6.3 Maximum Winnings

96vip applies maximum payout limits per bet and per event. The applicable maximum payout limits are displayed within the specific betting market at the time of bet placement. 96vip reserves the right to limit, restrict, or refuse bets from any individual account at its sole discretion, with or without explanation.

6.4 Live In-Play Betting

Live in-play betting markets update in real time based on the progression of a sporting event. There may be a short delay between real-world events and the update of live odds and market availability on the 96vip platform. 96vip will not be held responsible for bets placed during any technical delay. 96vip reserves the right to suspend or close in-play markets at any time during a live event.

Casino and Game Rules

7.1 Game Providers and RNG Certification

All casino games offered on 96vip — including slots, live casino tables, and game shows — are provided by certified third-party game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. All random number generator (RNG) based games are independently tested and certified by recognised testing laboratories. 96vip does not alter game outcomes, modify RTP figures, or apply any additional house advantage beyond the published payout percentages set by the certified game providers.

7.2 Game Malfunctions

In the event of a game malfunction, error, or technical fault — including disconnection from a live casino table, software errors, or display errors — the round or game session in question may be declared void and any stakes placed during the affected session returned to your account balance. The decision of 96vip and the relevant game provider regarding the outcome of a malfunction event is final.

7.3 Minimum and Maximum Stakes

Each game on the 96vip platform has its own minimum and maximum stake limits as set by the game provider. These limits are displayed within each game interface before play commences. 96vip may apply additional per-account stake limits at its discretion.

Responsible Gaming

96vip is committed to promoting responsible gaming across all of its products and services. We recognise that gambling can become a problem for some players and we provide tools to help all 96vip account holders maintain control over their gaming activity at all times.

The responsible gaming tools available to all 96vip players include: deposit limits (daily, weekly, and monthly), wagering limits, session time reminders, reality checks, cooling-off periods, and self-exclusion. To access these tools, log in to your 96vip account and navigate to the Responsible Gaming section, or contact the 96vip support team directly via live chat.

96vip strictly enforces the 21+ age restriction and performs age verification checks at registration and at withdrawal. If you are concerned about your gambling behaviour or the gambling behaviour of someone close to you, please visit our Responsible Gaming page for guidance and support resources.

Prohibited Conduct

The following activities are strictly prohibited on the 96vip platform and will result in immediate account suspension and potential legal action:

• Registering or attempting to register more than one account on 96vip.
• Providing false or misleading identity information during registration or KYC verification.
• Using the platform if you are under 21 years of age.
• Using automated bots, scripts, or software to place bets, play casino games, or exploit any feature of the platform.
• Exploiting software errors, glitches, or technical vulnerabilities to gain an unfair advantage.
• Engaging in collusion with other players in live casino games or sports betting.
• Using the platform to launder money or finance any illegal activity.
• Attempting to reverse-engineer, copy, or reproduce any part of the 96vip platform, software, or content.
• Harassing, threatening, or abusing 96vip support staff or other platform users.
• Acting in any way that disrupts, damages, or interferes with the normal operation of the 96vip platform.

Intellectual Property

All content published on the 96vip platform — including but not limited to the 96vip brand name, logo, website design, text content, graphics, icons, game interfaces, and software — is the intellectual property of 96vip or its licensed content providers and is protected under applicable intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the 96vip platform for personal, non-commercial entertainment purposes only. You may not reproduce, distribute, modify, publicly display, or create derivative works from any content on the 96vip platform without prior written permission from 96vip.

Liability and Disclaimers

11.1 Platform Availability

96vip provides its platform on an "as is" and "as available" basis. While 96vip makes reasonable efforts to maintain continuous platform availability, we do not guarantee uninterrupted, error-free access to the website or any of its services. Scheduled and unscheduled maintenance windows, network outages, or events beyond our reasonable control may temporarily affect platform availability.

11.2 Limitation of Liability

To the maximum extent permitted by applicable law, 96vip shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of or inability to use the 96vip platform, including but not limited to loss of data, loss of profits, or loss of betting opportunities resulting from technical faults, connectivity issues, or platform downtime.

11.3 Player Responsibility

You acknowledge that gambling involves financial risk and that you may lose the entirety of any funds deposited at 96vip. You accept full personal responsibility for all betting and gaming decisions made using your account. 96vip does not provide betting advice, financial advice, or any form of gambling strategy guidance.

Termination

12.1 Voluntary Account Closure

You may close your 96vip account at any time by contacting the support team via live chat. Before closure, you must withdraw any remaining balance to your verified payment method. Account closure requests will be processed within five business days of receipt. Self-exclusion requests will be actioned immediately.

12.2 Account Suspension or Closure by 96vip

96vip reserves the right to suspend, restrict, or permanently close any player account at its sole discretion, with or without prior notice, in circumstances including but not limited to: breach of these Terms, suspected fraud or money laundering, failure to complete KYC verification within the required timeframe, abusive conduct toward staff or other players, or regulatory requirements. In the event of account closure by 96vip, any verified balance remaining will be returned to the player's verified payment method, subject to the resolution of any outstanding investigations.

Changes to Terms

96vip reserves the right to modify these Terms and Conditions at any time. When material changes are made, 96vip will notify registered players via the email address associated with their account, or via an in-platform notification displayed upon their next login. The effective date of the revised Terms will be updated at the top of this document.

Your continued use of the 96vip platform following the effective date of any revised Terms constitutes your acceptance of those revisions. If you do not agree to the revised Terms, you must cease using the platform and contact the support team to request account closure.

Contact Information

If you have any questions about these Terms and Conditions, wish to request clarification on any provision, or need to raise a complaint regarding any aspect of the 96vip platform, please contact the 96vip support team. Our English-language support team is available 24 hours a day, 7 days a week on Bangladesh Standard Time (BST, UTC+6).

You can reach the 96vip support team via the live chat facility available on the platform, or by sending an email to the support address displayed in the footer of this page. Please include your registered account username and a clear description of your query or complaint in all correspondence. 96vip aims to acknowledge all written complaints within one business day and resolve them within five business days.